The fastest way to reach Chesterfield Express Plumbing is to call the 24/7 line. There is no contact form and no email inbox to wait on. A person answers, listens to what is going wrong, and books the earliest visit that the schedule allows. This page lists what to have ready, how after-hours calls work and what happens once you hang up.
A little preparation makes the call shorter and the visit smoother, especially when water is moving. If you are calling for a business, the same list applies, plus the name of the person who can approve work and the hours the building is open.
What to have ready before you dial
You do not need all of this. Give what you can and we will ask for the rest.
- ✓The street addressA house number and street, plus the nearest cross street or subdivision name. Landmarks like Faust Park or Chesterfield Mall help, but we book by street address.
- ✓What the problem isWhere the water is, whether it is clean or dirty, and whether it is still running. Describe sounds too, such as gurgling or banging.
- ✓Where the main valve isUsually near the water meter or where the line enters the house. If you have already closed it, say so.
- ✓Photos, if safeA picture of a stain, a leaking fitting or a water heater label on your phone can help describe the problem. Never step into water near outlets to get one.
- ✓Who will be thereTell us if a tenant, a neighbor or a building manager will let the plumber in, and whether anyone at home is elderly or unwell.
When to call right away
Call at once if water will not stop, sewage is coming up a drain, a pipe has split, or a water heater is leaking from the tank. A ceiling stain that is spreading and a house with no hot water in freezing weather also deserve a call now.
Slow drains, a dripping faucet and a running toilet can wait until you can book a planned visit, though many people still call at night to start the booking. If you smell gas, leave the building and call the gas utility or 911 from outside before you phone us.
After-hours and weekend calls
The line is answered around the clock. Nights, weekends and holidays go through the same number and the same process as a weekday morning.
We offer same-day appointments when available and tell you plainly when the earliest slot is tomorrow. We do not promise an arrival time on the phone. While you wait, shut off the water at the main valve and keep people away from wet electrical equipment.
Ready to describe the problem?
A short description and the address are enough to start.
What happens after you call
We confirm the address
Coverage is decided by street address, not ZIP code, so we repeat the address back to you.
We book the earliest visit
You are told whether it is today. If the schedule is full, you hear that on the call.
The plumber finds the cause
On site, the plumber checks the problem with the right tool, such as a pressure gauge, a drain machine or a pipe camera.
You hear the price first
The plumber explains the repair and the cost, and work starts only after you agree.
Where we work and where the office is
We serve Chesterfield, including ZIP codes 63005 and 63017, and four nearby towns: Ballwin, Wildwood, Town and Country and Creve Coeur. The service area page covers the details.
Our Chesterfield Center address is an office location, not a walk-in shop. Please call before coming by. For a list of what we fix, see the services page, or read about us to learn how pricing and licensing checks work.