Chesterfield Express Plumbing is a 24/7 plumbing dispatch line for Chesterfield, MO and four nearby towns. You call, a person answers, and licensed and insured plumbers handle the visit. This page explains what that means in practice, what we cover, what we leave alone, and how you can check any plumber before letting them into your home.
We would rather you know how we work before you call. Plumbing problems tend to arrive at bad times, and the decision to trust someone with your pipes should not be rushed.
What the 24/7 line is
The 24/7 line is a phone number that is answered at all hours, including nights, weekends and holidays. It is the only way to reach us. There is no web form, no email inbox to wait on and no online booking page. That keeps things simple when water is on the floor.
The person who answers listens to the problem, asks for the street address, and books the earliest visit the schedule allows. We offer same-day appointments when available. We do not promise an arrival time on the phone, because that would be a guess, and a guess is not useful when you are standing in a wet kitchen.
How a call goes from first ring to finished repair
You describe the problem
Say where it is, what you see and hear, and what you have shut off. Plain words are fine. A damp ceiling stain or a meter that keeps moving tells us a lot.
We ask a few questions
Expect questions about the address, the location of the main valve, and whether anyone is in danger. If you smell gas, we tell you to leave and call the gas utility or 911.
A plumber is scheduled
You get the earliest appointment available. If it cannot be today, we say so on the phone.
The price comes before the work
On site, the plumber confirms the cause, explains the repair and the cost, and waits for your go-ahead.
The job is finished and explained
You are told what was done, what was replaced and what to watch for afterward.
What we cover and what we leave to others
Our work is residential and commercial plumbing. Here is where the lines fall.
Drains and sewers
From drain cleaning to sewer line repair, including camera work with sewer inspection.
Hot water and leaks
Water heater repair, replacement, burst pipe repair and finding hidden leaks.
Fixtures and planned work
Toilets, faucets, disposals, new fixtures and repiping when old lines wear out.
Not on our list
Electrical, roofing, heating and cooling, and general contracting are outside what we dispatch. We say so on the phone rather than send someone who cannot help.
Outside our area
Addresses far from Chesterfield may not be covered. We confirm by street address before booking. The service area page shows where we usually go.
Questions before you call?
Ask how we dispatch, what the first call covers and how the price is given.
How to check any plumber's licence
Missouri does not have a single statewide plumber licence. State law works through cities over 15,000 people and first-class counties, so licensing is set locally. The practical step is to ask the building department for the city or county where the job is.
Ask whether the plumber or company is licensed there, and whether a permit is needed for your work. The City of Chesterfield contracts with St. Louis County for permitting and inspection, and the City's Department of Planning handles zoning approval. Permit rules vary, so ask before the work starts.
You can do this check on any plumber, including us. A reputable one will not mind the question.
How pricing works
We do not publish job prices because two drains that look alike can be very different problems. Instead, you hear a clear price before work starts. These are the factors that move it.
Many homeowners policies cover sudden accidental water damage but not wear or maintenance problems. Check your own policy, and take photos before cleanup.
Want the real number for your job? Call the 24/7 line, describe the work, and hear a clear price before anything starts.
Where we work
We serve Chesterfield, which has ZIP codes 63005 and 63017, along with Ballwin, Wildwood, Town and Country and Creve Coeur. Coverage is decided by street address, not ZIP code. Our Chesterfield Center address is for the office only, and service is by phone and dispatch.
If you are not sure whether we reach you, call and give the street. If we cannot help, we will tell you so you can look elsewhere without losing time. Start at the contact page to see what to have ready.